Remote Customer Service Representative
ABOUT THE POSITION
Titan Facility Services, LLC is a facilities support and management company providing custodial, housekeeping, healthcare environmental services, and specialized facility operations support to government agencies, healthcare institutions, and other organizations.
Our commitment to operational excellence, quality service delivery, and dependable facility support requires effective communication, responsive customer assistance, and strong client relationships.
We are seeking qualified, friendly, and customer-focused individuals to join our administrative support team as Remote Customer Service Representatives.
Position Overview
The Remote Customer Service Representative will provide customer support and communication assistance to clients, property owners, tenants, and individuals seeking information about the company's services.
This position will handle customer inquiries, respond to service requests, assist with appointment scheduling, address general concerns, and ensure customers receive timely and professional assistance.
The successful candidate will play an important role in maintaining positive customer relationships and supporting the smooth delivery of the company's facility and cleaning services.
Compensation
Hourly Pay: $23.75 – $27.62
Key Responsibilities
- Respond to customer inquiries through phone, email, and online communication channels.
- Provide information about the company's cleaning, janitorial, and facility maintenance services.
- Assist customers with service requests, appointment inquiries, and scheduling.
- Address customer concerns and help resolve service-related issues.
- Maintain accurate customer communication records.
- Follow up with clients regarding pending requests and service updates.
- Coordinate with operations and administrative departments to address customer needs.
- Escalate complex complaints or service issues to the appropriate department.
- Maintain professional and courteous communication with customers.
- Assist with customer satisfaction surveys and feedback collection.
- Protect confidential customer and company information.
- Perform additional customer service and administrative duties as assigned.
Qualifications & Requirements
- High school diploma or equivalent.
- Previous customer service, call center, hospitality, or administrative experience preferred.
- Excellent verbal and written communication skills.
- Friendly, professional, and customer-focused attitude.
- Strong problem-solving and conflict-resolution abilities.
- Basic computer proficiency and familiarity with Microsoft Office.
- Ability to manage multiple customer inquiries efficiently.
- Strong organizational and time management skills.
- Ability to work independently in a remote environment.
- Reliable internet connection and a suitable remote working environment.
Benefits & Perks
- Competitive pay based on experience and qualifications.
- 100% remote work opportunity.
- Flexible work schedules.
- Paid training and onboarding.
- Career growth and advancement opportunities.
- Professional development and skill-building.
- Paid time off and holidays (where applicable).
- Supportive and collaborative work environment.
- Opportunities to gain experience in customer relations and facility services operations.
- Work-life balance and a professional remote working environment.
About Titan Facility Services
TITAN FACILITY SERVICES, LLC is a professional real estate and facility services company providing residential and commercial cleaning, janitorial services, post-construction cleaning, property turnover cleaning, and facility maintenance solutions.
As our company continues to grow, we are expanding our remote administrative team and seeking organized, dependable, and customer-oriented individuals to join us as Remote Customer Service Representatives.
This is an excellent opportunity for individuals interested in building a career in remote customer service, client relations, business operations, and administrative support. No previous experience in the cleaning or facility management industry is required. Training will be provided to qualified candidates.